SERVICES

Depending on the magnitude and characteristics of the event, we work with different experts to establish the cause of the damage and the cost associated with the repair of the affected property.

In certain occasions, we explore the possibility to undertake some restoration works to mitigate the damage.

Everything in coordination with Insurers and/or the Reinsurers.

Our company specializes in the handling of industrial and commercial claims for private and government entities.

Service Standards

1

Immediate

Contact with the insured.

2

Initial Inspection:

No later than 48 hours.

3

Preliminary Loss Advice / Preliminary Report:

24 to 48 hours after the initial inspection.

4

Interim Reports:

Every 30 days.

5

Final Report:

No more tan 72 hours after the claim is closed.

6

Reminders:

Every 15 days.

7

Meetings:

According to the claim’s needs.

Segments

Property

  • Fire All Risks
  • Construction
  • Engineering Risks
  • Machinery Breakdown
  • Energy
  • Business Interruption
  • Audits

Liability

  • General Liability
  • Products Liability
  • Contractors Liability
  • Travelers Liability
  • Professional Indemnity
  • Environmental Liability
  • Audits

Catastrophes

When a catastrophic event takes place, our clients need our support to deal with a large volume of claims that may include complex or small losses.

Our staff has been involved in the following events:

  • Earthquake in El Salvador // 2001
  • Hurricane Wilma, Mexico // 2005
  • Earthquake in Chile // 2010
  • Hurricanes Ingrid and Manuel, Mexico // 2013
  • Hurricane Odile, Mexico // 2014
  • Earthquake in Ecuador // 2016
  • Earthquakes in Mexico // 2017
  • Hurricanes Irma and María, Puerto Rico // 2017
  • Earthquake in Puerto Rico // 2020

Transportation

Cargo surveys and claims adjustment.

  • Inland transit
  • Air Freight
  • Marine Transportation
  • Audits

Financial

Risks

  • Bankers, Blanket, Bond
  • Cash in transit
  • Fidelity
  • Fine Arts
  • Electronic crime

Reinsurance

Programs

When our specialists represent the interests of the Insurer and/or the Reinsurance market, our main objective is to ensure that all the parties involved have the necessary information in an timely manner to establish the best strategy for the resolution of the case, always in compliance with the cooperation or control clauses.

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